State workers boosting foot traffic at ViaPort Rotterdam

Food court doing well as mall continues rebuilding efforts

February 9, 2018

BY JOHN CROPLEY, The Daily Gazette

ROTTERDAM — Tax season is a busy time in some corners of ViaPort Rotterdam mall.

About 70,000 square feet of the former Macy’s department store was converted into a state Department of Taxation and Finance call center last year, with 400 employees on-site and room for 300 more, as needed, during times of high demand.

They’re starting to be needed now; it’s tax season. As of Monday, 489 employees were working in the Consolidated Contact Center, a state spokesman reported.

The employees get two breaks a day, and many are using those breaks to go for a walk in the corridors, mall spokesman Alan Fanitzi said.

Foot traffic is greatly increased, though the greatest benefit has been to the mall’s food retailers, he said.

To read the complete article and see photos on The Daily Gazette website, click here.

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